Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@lovethathomewares.com.au.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@lovethathomewares.com.au
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customer.service@decorug.com.au.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@lovethathomewares.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@lovethathomewares.com.au
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lovethathomewares.com.au
Returns and Exchanges
Our relentless pursuit of exquisite craftsmanship ensures that you will never receive anything less than flawless beauty. Occasionally, items may incur damage during transit, but rest assured, we will swiftly rectify this for you.
Shopping In-Store?
Selecting your new Rug is an important decision and we want you to be 100% happy with your purchase. Rest assured that you can shop with confidence at DecoRug with both our ‘Love It’ Satisfaction Guaranteed and Exchange/Refund options.
Change of Mind Returns
We do not offer returns for change of mind on sale/discontinued products, or on Gift Card purchases. DecoRug proudly offers a full exchange or refund within 14 days of purchase for all items bought through a showroom. Just another way we help you to shop with 100% confidence. No refunds or exchanges on discontinued items.
Shopping Online?
Returns
Please note that we do not accept returns or exchanges on permanent Sale product location under the SALE page on our website.
Please note any Homewares purchases made online through our website MUST be returned through our online channel. Online Homewares purchases cannot be returned to one of our physical stores.
We have a 30 day returns policy; this means that you have up to 30 days from the date of receiving your goods to return it. If 30 days have passed, unfortunately we can’t offer you a refund or exchange.
For a change of mind, a $20 flat rate shipping charge per rug plus a $35 restocking fee applies to all return orders. For All Homewares the full delivery return fee is uncured by the customer. The delivery return fee is the same as the original delivery fee, this will be deducted from your final refund amount.
Items considered faulty can be returned free of charge once the Return Request has been authorised by one of our customer service representatives.
To be eligible for a refund, your item must be unused and in the same condition that you received it. Your rug must be rolled up tightly and in the original or similar packaging, with all original label and tags intact. All Homewares must be unused and retuned in the original unopened packaging with all tags and labels attached. Once our warehouse has received your returned product and inspected that it is not damaged and is in a saleable condition your refund will be processed within 48 hours of assessment.
Return shipping
To return your product, please contact us at hello@lovethathomewares.com.au From there we will provide you with a consignment note. We will then organise pick up for your goods.
For cancellation of orders that have already been processed; the return costs are to be paid by the customer. Please allow up to 10 business days for your return to be received back to our warehouse, depending on where you are located.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.
Please allow up to 5 business days for your return to be received back to our warehouse. Once received, processing can take up to 5 business days before your refund is issued by our team, however, usually it takes within 48 hours.
If your refund has been approved the credit will be automatically applied to your original method of payment.
Returns on discontinued items
Only regular or sale priced items may be refunded or exchanges, discontinued items sitting under our Sale 'tab' on our website cannot be refunded or exchanged unless faulty.
Exchanges
We only replace items free of charge if they are defective or damaged. You can start the process via email: hello@lovethathomewares.com.au
Can I return items that I purchased through Afterpay?
All purchases made through Afterpay can be returned in accordance with our standard Return Policy. DecoRug will process your return as normal and Afterpay will adjust your payment schedule accordingly, if your return meets our Terms & Conditions.
If you have made a payment already, Afterpay will process amounts back to the card you purchased from. You will receive an email from Afterpay once the refund has been processed to communicate any changes to your payment schedule.
Non-returnable items
-Gift cards
-Made to order items (such as customised runners)
-Any items not in their original condition, or damaged items that were not due to our error.